Return Policy

You have 30 days after receiving your product to request a return.

Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Returned items must be:

- unused
- In their original packaging
- In the same condition as received

To request a return, please email us at (info@eleanorandmae.com with the following details:

- Your order number
- The reason for the return
- A photo of the item, in case of damage
- Your contact information

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request.

If approved, your refund will be processed within 30 days and applied to your original payment method.

Orders cannot be cancelled after 12 hours of being placed, due to our automated processing system.

For further information or questions, contact us at:

info@eleanorandmae.com